ITIL Intermediate courses are the next step in the ITIL certification pathway, building upon the foundational knowledge gained in the ITIL Foundation certification. These courses provide a deeper and more specialized understanding of IT Service Management (ITSM) principles, practices, and processes. There are several ITIL Intermediate modules, each focusing on specific aspects of ITSM. Some popular modules include Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These courses delve into the intricacies of planning, designing, implementing, and managing IT services effectively within an organization.

Each ITIL Intermediate course typically covers key concepts, principles, processes, roles, and functions related to the respective ITSM area. Participants gain insights into how to align IT services with business goals, optimize service delivery, and enhance overall service quality. Upon successful completion of an ITIL Intermediate module, participants earn credits towards the ITIL Expert or ITIL Master certifications. These intermediate certifications are highly regarded in the IT industry and are valuable for professionals seeking career advancement in IT service management. Overall, ITIL Intermediate courses provide the knowledge and skills needed to become a proficient ITSM practitioner, capable of driving improvements in IT service delivery and customer satisfaction.


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USD 30,800 /-

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Course Highlights

Advanced Knowledge: ITIL Intermediate builds upon the foundational concepts of ITIL Foundation, offering a deeper and more comprehensive understanding of IT service management.

Lifecycle Approach: The course is divided into two streams: Service Lifecycle and Service Capability. This allows you to focus on specific areas of ITIL that align with your career goals.

Specialization: You can choose from various modules based on your interests and job role, such as Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Practical Skills: ITIL Intermediate equips you with practical skills and tools to implement ITIL principles and processes within your organization.

Industry Best Practices: It covers industry best practices for managing IT services, ensuring that you are well-prepared to improve service quality and efficiency.

Certification Path: Completing ITIL Intermediate modules earns you credits towards achieving higher-level certifications like ITIL Expert or ITIL Master.

Global Recognition: ITIL Intermediate certifications are globally recognized and respected, making them valuable for career advancement and job opportunities worldwide.

Alignment with Business Goals: You'll learn how to align IT services with business objectives, enhancing the value of IT within your organization.

Problem-Solving: The course emphasizes problem-solving and critical thinking, enabling you to address real-world IT service management challenges effectively.

Continuous Improvement: ITIL Intermediate promotes a culture of continual service improvement, helping organizations adapt to changing technologies and customer needs.


After you complete the course with Skillfloor, you will receive a certification ITIL Intermediate course certification is an advanced level of ITIL (Information Technology Infrastructure Library) certification, that focuses on specific areas of IT service management. It allows candidates to specialize in modules like Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Skillfloor has a tie-up with Peoplecert for certification.t. It can open up career advancement opportunities and enhance an individual's ability to contribute to the success of IT service operations.



Top 10 Reasons For Choosing this Course


Career Advancement: ITIL Intermediate certification can open doors to higher-paying job opportunities and career advancement in IT service management.

Global Recognition: ITIL is a globally recognized framework, making the certification valuable across the world.

Specialization: ITIL Intermediate allows you to specialize in specific areas of IT service management, allowing you to focus on your interests and career goals.

Improved Skills: The course provides in-depth knowledge and skills in IT service management, making you more effective in your role.

Process Efficiency: ITIL Intermediate teaches best practices for IT service delivery, helping organizations improve efficiency and effectiveness.

Problem Solving: You'll learn problem-solving techniques, enabling you to address IT service issues proactively.

Better Communication: ITIL emphasizes effective communication, fostering collaboration between IT and other business units.

Risk Management: Understanding risk management is a crucial aspect of ITIL, helping organizations mitigate service disruptions.

Customer Satisfaction: ITIL principles focus on meeting customer needs, resulting in higher customer satisfaction.

Alignment with Business Goals: ITIL aligns IT services with an organization's overall business goals, ensuring IT's contribution to success.


Course Curriculum

  •  Overview of ITIL history and evolution
     Importance of ITIL for IT service management
     The ITIL service lifecycle and its stages
     Key concepts and principles of ITIL

  •  Understanding the service strategy stage in ITIL lifecycle
     Defining services and value creation
     Strategic assets and capabilities
     Demand management and service portfolio management

  •  How service design contributes to successful service management
     Service level management and service catalog management
     Designing for availability, capacity, and security
     Continual service improvement plan

  •  Understanding the service transition stage
     Change management and release and deployment management
     Knowledge management and service asset and configuration management

  •  Understanding the service operation stage
     Incident management and problem management
     Access management and event management
     Request fulfillment and service desk

  •  The importance of continual service improvement
     Service measurement and reporting
     The sevenstep improvement process

  •  Overview of ITIL roles and responsibilities
     Service owner and service manager roles
     Technical management and application management roles

  •  Overview of ITIL certification program
     Preparation and exam requirements

  •  Case studies from organizations that have implemented ITIL
     Best practices for ITIL implementation and adoption

  •  Emerging trends and technologies in IT service management
     The future of ITIL and its impact on IT service management

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