The ITIL Foundation course provides a fundamental understanding of Information Technology Infrastructure Library (ITIL) principles and practices, which are essential for effective IT service management. In under 200 words, here's an overview: ITIL Foundation introduces learners to the key concepts, terminology, and best practices for managing IT services. It covers the ITIL service lifecycle, which includes stages like Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (CSI).

Participants gain insights into various ITIL processes and functions, such as Incident Management, Change Management, Problem Management, and Service Desk. They also learn about the importance of ITIL's guiding principles, including focusing on value, designing for experience, and keeping it simple and practical. The course emphasizes the significance of aligning IT services with business goals, improving service quality, and enhancing customer satisfaction. It also explores ITIL's role in promoting a culture of continuous improvement within organizations. Upon completing the ITIL Foundation course, individuals are prepared to sit for the certification exam, which, when passed, demonstrates their foundational knowledge of ITIL practices. This certification is valuable for IT professionals seeking to enhance their career prospects in IT service management, and it serves as a solid basis for further advanced ITIL certifications.

USD 27,500 /-
USD 30,800 /-

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Course Highlights

Introduction to ITIL: The course begins with an overview of what ITIL is, its history, and its importance in IT service management.

Service Lifecycle: ITIL is based on a service lifecycle approach, which covers the entire lifecycle of IT services, from strategy to design, transition, operation, and continual improvement.

Key Concepts: You'll learn essential ITIL concepts, including services, processes, functions, roles, and the importance of aligning IT services with business goals.

Service Strategy: This module focuses on the strategy phase of the service lifecycle, helping you understand how to define your IT service strategy and align it with business objectives.

Service Design: You'll explore the service design phase, where you'll learn how to design IT services that are efficient, effective, and meet the needs of your organization and customers.

Service Transition: This module covers the transition phase, including change management, release and deployment management, and service validation and testing.

Service Operation: You'll learn about day-to-day IT service management activities, such as incident management, problem management, and event management.

Continual Service Improvement (CSI): The CSI module emphasizes the importance of continually monitoring and improving IT services to meet changing business requirements.

Roles and Responsibilities: ITIL defines various roles and responsibilities within an organization, and you'll gain insights into how these roles interact and contribute to service management.

ITIL Exam Preparation: The course prepares you for the ITIL Foundation certification exam, covering exam format, sample questions, and test-taking strategies.


After you complete the course with Skillfloor, you will receive a certification ITIL Foundation course is an entry-level certification in IT Service Management. It provides a comprehensive understanding of IT service lifecycle stages, processes, and best practices for delivering high-quality IT services. Skillfloor has a partnership with PeopleCert for certification, indicating a commitment to providing accredited and recognized training in ITIL. This certification is valuable for individuals and organizations seeking to improve IT service management capabilities and align them with business objectives.



Top 10 Reasons For Choosing this Course

Industry Standard: ITIL is globally recognized as the leading framework for IT Service Management, used by organizations of all sizes and industries.

Improved Efficiency: It helps organizations streamline their IT processes, leading to better efficiency and cost-effectiveness.

Better Customer Satisfaction: By aligning IT services with business needs, ITIL helps improve customer satisfaction and build trust.

Enhanced Service Quality: ITIL focuses on delivering high-quality services, resulting in fewer disruptions and smoother operations.

Career Advancement: ITIL certification is highly valued in the IT industry and can open doors to new job opportunities and higher salaries.

Increased Productivity: It provides a structured approach to managing IT services, leading to increased productivity among IT teams.

Risk Management: ITIL helps identify and mitigate risks associated with IT services, reducing the likelihood of costly failures.

Strategic Alignment: It ensures that IT services are aligned with the organization's overall business goals and objectives.

Continuous Improvement: ITIL promotes a culture of continuous improvement, allowing organizations to adapt to changing business needs and technologies.

Global Network: Joining the ITIL community provides access to a global network of professionals, resources, and best practices, facilitating ongoing learning and collaboration.

Course Curriculum

  •  Overview of ITIL and its history
     ITIL Service Lifecycle
     Key ITIL Terminology

  •  Defining services and service management
     Service Strategy processes and functions
     Service Portfolio Management

  •  Service Design principles
     Service Level Management
     Service Catalogue Management
     Capacity Management

  •  Change Management
     Release and Deployment Management
     Knowledge Management

  •  Incident Management
     Problem Management
     Event Management
     Request Fulfilment

  •  Continual Service Improvement (CSI) principles
     CSI processes and functions
     Deming's PlanDoCheckAct cycle

  •  Exam format, structure, and guidelines
     ITIL Foundation Exam sample questions and practice test
     Exam tips and tricks for success

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