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  • soft skills encompass social, emotional, and communication abilities that facilitate effective interaction, strong relationships, and emotional intelligence. Communication stands out as a vital soft skill, enabling individuals to articulate their ideas clearly, comprehend others, and prevent misunderstandings. It fosters a positive work environment, reduces conflicts, and incorporates active listening to build robust connections.


    Emotional intelligence plays a crucial role by enabling individuals to recognize, understand, and manage their own emotions and those of others. It promotes collaboration, relationship building, conflict resolution, stress management, and effective motivation. Adaptability is another essential skill, as the modern workplace is dynamic, requiring individuals to embrace change, explore new ideas, and problem-solve innovatively. Teamwork is paramount for collaboration, idea-sharing, and goal-oriented work, leading to improved decision-making and problem-solving through diverse perspectives.




Skill Level



1-month Unpaid

Live Project




Live Training


Career Assistance


Expiry Period

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Course Highlights

  • Introduction to Professionalism: Learn the basics of presenting yourself in a polished and respectable manner in various professional settings.

  • Effective Communication: Enhance your ability to convey ideas clearly and respectfully, fostering better interactions with colleagues and clients.

  • Business Etiquette: Understand the unwritten rules of conduct in business environments, including meetings, emails, and workplace interactions.

  • Networking Skills: Develop strategies for building and maintaining professional relationships, essential for career growth and opportunities.

  • Dining Etiquette: Learn the nuances of dining etiquette for professional environments, mastering proper table manners and appropriate behavior during business meals.

  • Conflict Resolution: Acquire techniques for resolving conflicts professionally and diplomatically, promoting a harmonious work environment.

  • Cultural Sensitivity: Gain insights into navigating cultural differences with grace and respect, fostering inclusivity and understanding.

  • Professional Image: Explore how appearance, demeanour, and attitude contribute to your professional image and reputation.

  • Meeting Etiquette: Learn how to conduct yourself effectively in meetings, from active listening to contributing constructively to discussions.

  • Social Media Etiquette: Understand the importance of maintaining professionalism on social media platforms, and managing your online presence effectively.


Top 10 reasons

  1. Polished Professionalism: By helping you develop a polished and professional manner, our Professional Ethics and Social Skills course will help you gain the respect and credibility of both clients and coworkers.

  2. Career Advancement: Developing your social and professional etiquette is essential for moving up the professional ladder since it makes you appear capable and self-assured to peers and employers.

  3. Positive Impressions: Develop your ability to speak politely and respectfully in social and professional contexts to create a good first impression and establish lasting connections.

  4. Developing social skills: Developing the social skills required to successfully network and create meaningful relationships with professionals in the business can lead to new opportunities and collaborative efforts.

  5. Communication Excellence: Develop your ability to communicate both orally and nonverbally to project professionalism, self-assurance, and respect in all of your social encounters.

  6. Problem-solving: Learn strategies for settling disputes peacefully and productively to promote balance in relationships and preserve a pleasant work environment.

  7. Cultural Sensitivity: Acquire knowledge of customs and customs to navigate various social and professional contexts with tact and decency.

  8. Business Dining Etiquette: Acquire knowledge of the customs and procedures surrounding formal business meals and networking events, including table manners and appropriate behavior.

  9. Professional look: Recognise the significance of maintaining a professional look and grooming and how it influences perceptions and general impressions in the workplace.

  10. Building professionalism: Building a solid personal brand that represents your professionalism, values, and abilities can help people recognize you as a reliable and trustworthy professional.


  •  Understanding the importance of first impressions

  •  The basics of workplace decorum

  •  Dress code and personal appearance

  •  Verbal and non-verbal communication

  •  Email etiquette and writing professional documents

  •  Listening skills and effective questioning techniques

  •  Preparing for meetings

  •  Conduct during meetings

  •  Follow-up and action items post-meeting

  •  Building and maintaining professional relationships

  •  Effective networking strategies

  •  Online networking and social media etiquette

  •  Basic rules of dining etiquette for business settings

  •  Hosting and being a guest at business lunches/dinners

  •  Cultural considerations in business dining

  •  Understanding cultural diversity in the workplace

  •  Navigating cultural differences in communication and behavior

  •  Building cross-cultural relationships

  •  Strategies for conflict resolution

  •  Principles of negotiation

  •  Maintaining professionalism under pressure

  •  Developing a professional online presence

  •  Managing digital footprints

  •  Personal branding strategies


Professional etiquette refers to the codes of conduct and behaviors expected in professional or workplace settings, including manners, courtesy, and professionalism.

Professional etiquette is important because it promotes respect, professionalism, and positive relationships in the workplace, enhances communication, and reflects positively on individuals and organizations.

Examples include dressing appropriately for the workplace, using polite language and greetings, being punctual, respecting personal space, practicing good hygiene, and showing consideration for others.

You can improve your professional etiquette by observing others, seeking feedback, practicing good manners and communication skills, and being mindful of workplace norms and expectations.

Social skills are the abilities to interact effectively and harmoniously with others, build rapport, communicate clearly, and navigate social situations with confidence and ease.

Social skills are important because they enable us to form and maintain relationships, collaborate effectively, resolve conflicts, and succeed in personal and professional endeavors.

Examples include active listening, empathy, communication skills, assertiveness, teamwork, conflict resolution, and networking.


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