Refund policy

Our Values

As per our terms and conditions, you agree to Privacy Policy, Terms of Use, and Refund Policy. 

100% MONEY-BACK POLICY:

100% refund will be issued on candidate's (customer's) request through his/her the registered email under the following terms:

• The only request for cancellation through Email is considered official in case of dispute.
• The candidate must have attended at least one training session before requesting 100% money back.
• Self-Learning candidates should request within 5 days for course enrollment for availing 100% money back.
• 100% MONEY-BACK is NOT applicable for EXAM FEE as it is governed by external certification bodies.
• Refund request within 6 months of registration of a course, after which, No-refund would be provided.
• The money-back-guarantee scheme is not applicable if the candidate has accessed more than 30% of study material or training sessions.
• No refunds shall be given, 2 weeks after the commencement of the batch. However, a candidate can postpone or retake the same.

EXAM BOOKING NO-REFUND:

Exam bookings through external certification bodies: IABAC and IBM are NOT REFUNDABLE as the exam fee is not refunded by these organizations.Candidates registered with partial/full amount should take the exam within 6 months.

CANCELLATION AND REFUNDS ON ALL MODES OF TRAINING:

skillfloor Solutions Pvt Ltd (hereby referred as ‘skillfloor’ ), reserves the right to cancel or postpone a training event or change the trainer/instructor, location of training because of insufficient enrollments, trainer/ instructor availability due to personal exceptions or force majeure such as floods, earthquakes, Storms, Country Political Situations, etc.

SKIFLLOR CANCELS TRAINING

• The only request for cancellation through Email is considered official in case of dispute.
• A 100% refund will be paid to the delegate.
• The delegate will continue to have access to Study Materials or Complimentary ELearning.

DELEGATE CANCELS TRAINING

• The only request for cancellation through Email is considered official in case of dispute.
• The refund request should be placed before 30% of the training completion in case of Live Online Training and Classroom (in-person) training.
• The refund processing timeline 7 - 10 days from the day of request.
• If any the dispute in a refund, please send an email to care@skillfloor.com

Live Sessions (Classroom or Online)	Charges in INR	The refund amount, if the fee paid is INR.1,00,000
Before Live Sessions start	No charge, 100% refund	1,00,000
Within 3 days of Live sessions	No charge, 100% refund	1,00,000
after 3 days till the Course Live Sessions	15,000	85,000
after 3 days till end of course	50,000	50,000

Self Study	Charges in INR	The refund amount, if the fee paid is INR. 1,00,000
within 10 days of enrollment	No charge, 100% refund	1,00,000
After 10 days of enrollment	10,000	90,000

DUPLICATE PAYMENT REFUND:

• The only request for cancellation through Email is considered official in case of dispute
• A refund of the duplicate payment made by the participant will be processed only after requested by the delegates with payment proof.
• The refund is processed 5 to 7 working days post intimation by the Delegate.