The ITIL Expert certification is the highest level of accreditation within the ITIL (Information Technology Infrastructure Library) framework. It signifies a deep understanding and practical application of IT service management concepts and practices. To achieve this certification, candidates must accumulate a minimum of 17 credits from the Foundation and Intermediate levels, along with managing across the ITIL service lifecycle. This involves a comprehensive understanding of key modules like Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

The ITIL Expert certification enables professionals to implement ITIL principles in a real-world context, leading to improved service delivery, efficiency, and customer satisfaction. It also empowers individuals to align IT services with organizational goals, demonstrating expertise in areas like process improvement, organizational change, and service optimization. Additionally, ITIL Expert holders are well-prepared to take on leadership roles in IT service management and contribute significantly to business success through enhanced IT service capabilities. Overall, attaining ITIL Expert status reflects a high level of expertise and proficiency in IT service management practices.

USD 27,500 /-
USD 30,800 /-

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Course Highlights

Comprehensive Knowledge: ITIL Expert certification indicates a deep understanding of ITIL principles, processes, and best practices across the entire service lifecycle.

Modular Approach: This is achieved by accumulating credits from various ITIL Intermediate modules, allowing candidates to specialize in specific areas of IT service management.

Practical Application: The certification emphasizes the practical application of ITIL concepts, making it highly relevant for professionals working in IT service management roles.

Holistic Perspective: ITIL Expert encompasses the full-service lifecycle, from service strategy and design to transition, operation, and continual service improvement.

Strategic Alignment: It helps professionals align IT services with business goals and objectives, ensuring that IT functions are in sync with organizational strategies.

Industry Recognition: ITIL Expert is internationally recognized and highly respected in the IT industry, making it a valuable credential for career advancement.

Career Progression: It opens up opportunities for leadership and strategic roles in IT service management, as well as positions related to IT governance and process improvement.

Problem Solving and Optimization: ITIL Expert equips professionals with advanced skills in identifying, analyzing, and solving complex IT service management issues.

Global Best Practices: It is based on globally accepted best practices, making it applicable to a wide range of industries and organizations worldwide.

Continual Learning: Achieving ITIL Expert requires a commitment to ongoing professional development, ensuring that certified professionals stay up-to-date with the latest trends and practices in IT service management.


After you complete the course with Skillfloor, you will receive a certification ITIL Expert certification is a prestigious qualification in IT Service Management. It demonstrates a deep understanding of the ITIL framework, a globally recognized set of best practices for managing IT services. Skillfloor, in partnership with PeopleCert, offers this certification, validating expertise in ITIL processes, practices, and principles. It is typically achieved after completing multiple ITIL intermediate courses and exams, showcasing a high level of proficiency in IT service management.



Top 10 Reasons For Choosing this Course

Career Advancement: ITIL Expert is a globally recognized credential that can open doors to higher-paying and more senior roles in IT service management.

Deep Knowledge: It provides an in-depth understanding of the ITIL framework, which is essential for effectively managing IT services.

Broad Skillset: You'll gain expertise in various ITIL processes and practices, making you a versatile professional in IT service management.

Problem Solving: ITIL Expert equips you with the skills to identify and solve complex IT service issues, improving overall service quality.

Global Recognition: It's respected worldwide, making you a valuable asset in any organization with a global presence.

Competitive Advantage: Having an ITIL Expert on your resume can give you an edge over other candidates in job interviews.

Enhanced Leadership: You'll be better prepared to lead IT service teams and drive improvements in service delivery.

Continuous Improvement: ITIL Expert emphasizes the importance of continual service improvement, a critical aspect of modern IT.

Increased Efficiency: Applying ITIL principles can lead to cost savings and improved efficiency within your organization.

Job Satisfaction: A deeper understanding of IT service management can lead to greater job satisfaction and a sense of accomplishment.

Course Curriculum

  •  Overview of ITIL and its evolution
     Introduction to ITIL Framework: Service Lifecycle and Service Capability
     ITIL Expert Qualification Path

  •  Understanding the Service Strategy process
     Service Portfolio Management
     Demand Management
     Financial Management of IT Services

  •  Introduction to the Service Design process
     Service Level Management (SLM)
     Service Catalog Management
     Risk Management
     Capacity Management
     Availability Management
     IT Service Continuity Management

  •  Understanding the Service Transition process
     Change Management
     Service Asset and Configuration Management (SACM)
     Release and Deployment Management
     Knowledge Management (KM)

  •  Introduction to the Service Operation process
     Incident Management
     Event Management
     Problem Management
     Access Management
     Request Fulfilment
     Continual Service Improvement (CSI)

  •  Introduction to CSI
     7Step Improvement Process
     CSI Metrics and Measurements
     CSI Implementation

  •  Introduction to MALC
     Frameworks, models, and standards
     Stakeholder Management
     Measurement and Metrics
     Service Management Competence and Training

  •  Review and practice of all modules
     Examtaking techniques and preparation tips
     Sample exam questions and answer explanations

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